Terms and Conditions

This contractual document shall govern the booking of accommodation through the website www.coreibiza.com, owned by LOS ROBLES IBIZA SL, under the trade name CORE IBIZA, hereinafter referred to as the PROVIDER, whose contact details are also listed in the Legal Notice of this Website.

These Conditions will remain published on the website and available to the USER to reproduce and save as confirmation of the contract, and may be modified at any time by the PROVIDER. It is the USER's responsibility to read them periodically, as those in force at the time of placing orders will be applicable.

The contracts will not be subject to any formality except in the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.
Acceptance of this document implies that the USER: Has read, understands and comprehends what is stated herein.
Is a person with sufficient capacity to contract. Assumes all obligations stated herein.

These conditions shall have an indefinite validity period and will be applicable to all bookings made through the PROVIDER’s website.

The PROVIDER informs that the business is responsible for and aware of the current legislation of the countries to which it offers its services and reserves the right to unilaterally modify the conditions, without affecting the goods or promotions that were contracted prior to the modification.

Identity of the contracting parties

On the one hand, the PROVIDER of the accommodation booking service contracted by the USER is LOS ROBLES IBIZA SL, with registered office at Carretera Eivissa-Sant Antoni, Km 5, 07816 San Antonio de Portmany (Illes Balears), VAT number B07082480, and customer/USER service telephone number 971315815.

And on the other hand, the USER, registered on the website with a username and password, for which he/she has full responsibility for use and custody, and is responsible for the accuracy of the personal data provided to CORE IBIZA.

Object of the contract

The purpose of this contract is to regulate the contractual relationship between the PROVIDER and the USER at the moment the USER accepts, during the online booking process, the rental of properties for temporary accommodation.

The contractual relationship for accommodation booking entails the rental of the selected property for a limited time in exchange for a certain price, publicly displayed on the website. Extra services must be contracted at the time of booking.

Booking procedure

To access the services or products offered by the PROVIDER, the USER must be of legal age and register on the website by creating a user account. The USER must provide the personal data required, freely and voluntarily, which will be processed in accordance with Regulation (EU) 2016/679 of April 27 (GDPR) and Organic Law 3/2018 of December 5 (LOPDGDD), as detailed in the Legal Notice and Privacy Policy of this website.

The USER shall select a username and password, agreeing to use them diligently and not to make them available to third parties, and to inform CORE IBIZA of their loss or theft or of possible unauthorized access by a third party, so that they may proceed to immediate blocking.

Once the user account has been created, and in accordance with article 27 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the booking procedure will follow the following steps:

⦁ General booking conditions.
⦁ Booking activation.
⦁ Right of withdrawal (cancellations).
⦁ Complaints and online dispute resolution.
⦁ Force majeure.
⦁ Jurisdiction.
⦁ Offer generalities.
⦁ Price and offer validity period.
⦁ Transport costs.
⦁ Payment methods, charges and discounts.
⦁ Purchase process.
⦁ Severance and suspension or termination of the contract.
⦁ Guarantees and returns.
⦁ Applicable law and jurisdiction.

⦁ GENERAL BOOKING CONDITIONS

Unless specifically agreed in writing, making a booking with the PROVIDER implies the USER's acceptance of these legal terms and conditions. No stipulation made by the USER may differ from those of the PROVIDER unless expressly accepted in advance and in writing by the PROVIDER.

⦁ BOOKING ACTIVATION AND PAYMENT

The PROVIDER will previously inform the USER about the procedure to follow to make the booking.

The automatic system for calculating availability and prices allows the USER to select the apartment or house of interest and immediately make an online payment of 40% of the rental price, or alternatively make a bank transfer within a maximum period of 48 hours.

The PROVIDER will not reserve the accommodation until payment has been confirmed. Once the payment is verified, the PROVIDER will contact the USER via email to confirm the booking. This is understood to be conditional upon availability having been confirmed.

Security deposits

CORE IBIZA has three types of security deposits ranging from €200 to €500. If the tenants are a group of young people, they must pay €50 per person with a minimum of €250.

The security deposit must be paid in cash upon arrival at the accommodation. Upon departure, following inspection of the property, the deposit will also be returned in cash.

In case of damage to the property, the cost will be deducted from the deposit.

Failure to execute the distance contract

If the contract cannot be executed because the accommodation is not available within 30 days, the USER will be informed of the unavailability and will be entitled to cancel the booking and receive a full refund of the amount paid, without incurring any costs or liability for damages on the part of the PROVIDER.

In the case of unjustified delay in the refund by the PROVIDER, the USER may claim double the amount owed, without prejudice to any right to compensation for damages exceeding that amount.

The PROVIDER will not be liable if the service cannot be activated due to the USER providing false, inaccurate or incomplete data.

⦁ CANCELLATIONS (right of withdrawal)

Withdrawal form: https://www.coreibiza.com/formulario-solicitud-desistimiento.pdf

The USER has the same rights and deadlines to proceed with a cancellation and/or claim for possible defects in the booking, whether the process is carried out online or offline.

All cancellations must be communicated to the PROVIDER, requesting a return number via the designated form, or by email to jplanells@grupoplanells.es, indicating the corresponding invoice or booking number. In the case of a refund, the USER may be penalized as follows:

⦁ If the booking is canceled more than 30 days before the arrival date, the PROVIDER will refund 50% of the amount paid.

⦁ If the booking is canceled within 30 days prior to the arrival date, the full amount (100%) will not be refunded.

⦁ COMPLAINTS

Any complaint the USER deems appropriate will be addressed as soon as possible and may be submitted to the following contact addresses:

CORE IBIZA

Carretera Eivissa-Sant Antoni, Km 5, 07816 San Antonio de Portmany (Illes Balears) Phone: 971315815
Email: jplanells@grupoplanells.es

If during the rental period a breakdown occurs in the facilities or electrical appliances, the USER must immediately notify the PROVIDER to resolve these issues as quickly as possible.

In the event of force majeure (damage caused by water, fire, etc.), the PROVIDER will replace the reserved accommodation with another of the same characteristics. If no alternative is available, the PROVIDER will refund the full amount paid.

⦁ FORCE MAJEURE

Neither party shall be held liable for any failure due to force majeure. The fulfillment of obligations will be postponed until the force majeure event ceases.

COVID-19: If the USER is unable to travel to the reserved accommodation due to mobility restrictions or any other reason related to the regulations established under the COVID-19 code, they will have the option to use their booking until the end or on a new date proposed by the PROVIDER.

⦁ JURISDICTION

The USER may not assign, transfer, or convey the rights, responsibilities, and obligations contracted.

If any provision of these conditions is deemed null or unenforceable, the validity, legality, and enforceability of the remaining provisions will not be affected or modified in any way.

The USER declares to have read, understood, and accepted these General Conditions in their entirety.

⦁ GENERALITIES OF THE OFFER

The details of each booking, such as the accommodation and meal plan, are provided to the USER in the respective description on the website.

All sales and deliveries made by CORE IBIZA shall be deemed subject to these General Conditions.

No modification, alteration, or agreement contrary to the Commercial Proposal of CORE IBIZA or stipulated herein shall have any effect unless expressly agreed to in writing and signed by CORE IBIZA. In that case, such specific agreements shall prevail.

Given the continuous technical advancements and improvements to the products, CORE IBIZA reserves the right to modify its specifications regarding the information provided in its advertising, provided such changes do not affect the value of the services offered. These modifications shall also apply in the event that the availability of the services offered is affected for any reason.

Check-in and Check-out

Check-ins and check-outs for the accommodations take place on Saturdays.

Check-in: Key collection is from 17:00 to 20:00 at our offices located at Carretera Eivissa-Sant Antoni, Km 5, 07816 San Antonio de Portmany (Illes Balears).
The accommodation will not be available before 17:00.
If you arrive earlier, you may call by phone and leave your luggage at the agency.
For arrivals between 20:30 and 24:00, there will be an additional charge of €70.00.
Arrivals later than 24:00 will not be accepted; check-in will be postponed to 8:00 the next morning.

Upon arrival at the agency and in accordance with current legislation, the USER must provide the booking confirmation form and all guests will be identified.

Afterward, the USER will sign a rental contract and pay the remaining 60% of the rental amount, plus €20.00 for administration fees and a tourist tax of €0.50 per day per person over 16 years old, for a maximum of 7 days. (Law 5/2012 of 20/3/12. D.O.G.C. No. 6094 of 23/03/12). The deposit must also be paid at this time. Payment can be made by credit card or in cash. The deposit must always be paid in cash.

The accommodation is delivered clean and equipped with all kitchen utensils and equipment. Bath towels and bed linen per person are included in the rental price.

Check-out: Check-out time is from 8:00 to 10:00. A representative of the agency will come to the accommodation at the agreed time to inspect the property, collect the keys, and return the deposit.

At the agreed time for check-out, guests must be ready with their luggage packed and the apartment cleaned and tidied.

Extra Services
If the USER is interested in booking an extra service, it must be requested at the time of booking:

Cleaning

1-bedroom accommodations: €50.00
2-bedroom accommodations: €60.00
3-bedroom accommodations: €70.00
4-bedroom accommodations: €80.00
Private house (semi-detached): €110.00
Detached villa: €160.00

Cot rental

The cot rental fee is €60.00.

Baby chair rental

The baby chair rental fee is €45.00.

Folding bed

The folding bed rental fee is €70.00.

There are accommodations where pets are allowed. Authorization must be requested from CORE IBIZA at the time of booking.

Client Responsibilities

⦁ The USER agrees to respect the Community regulations. During quiet hours from 22:00 to 9:00, it is not permitted to use the accommodation for parties or to make noise. Under no circumstances is it allowed to exceed the maximum occupancy of the accommodation.

⦁ Electricity and water usage must be reasonable.

⦁ It is forbidden to hang towels or clothes on the balcony railings.

⦁ Pool hours are determined by each Community, generally from 10:00 to 21:00. It is prohibited to insert objects such as parasols, awnings, etc., into the lawn, as well as to use inflatable mattresses in the pool.

⦁ Children must always be accompanied by their parents and remain under their responsibility.

⦁ The USER is responsible for the proper behavior of all members of the booking party. Otherwise, the PROVIDER reserves the right to expel the occupants from the accommodation, without the right to future claims or compensation.

⦁ Neither CORE IBIZA nor the property owner shall be held liable for any direct or indirect damages that may arise from misuse of the accommodation, including, but not limited to: damage, loss due to fire, theft, crime, accidents, or other incidents.

⦁ PRICE AND VALIDITY PERIOD OF THE OFFER

The prices indicated for each booking include Value Added Tax (VAT). Unless expressly stated otherwise, these prices do not include tourist taxes, travel insurance, shipping costs, handling, packaging, or any other additional services related to the purchased service.

The applicable prices for each property are those published on the website and are expressed in EURO currency. The USER understands that the economic valuation of some services may vary in real time. Prices may change daily until the booking is confirmed.

Any payment made to CORE IBIZA entails the issuance of an invoice with the USER’s consent (Art. 63.3 RD 1/2007) in the name of the registered USER or the company name provided at the time of the order. This invoice will be given to the USER upon completion of the rental and payment of the contracted services. It can also be downloaded in PDF format by accessing the user account on the website. If the USER prefers to receive it by email, a request must be submitted through any of the available contact methods. The USER may revoke this choice at any time.

For any information regarding the booking, the USER can contact CORE IBIZA’s customer service at 971315815 or via email at jplanells@grupoplanells.es.

⦁ TRANSPORT COSTS

There are no transport costs.

⦁ PAYMENT METHODS, CHARGES, AND DISCOUNTS

The PROVIDER is responsible for economic transactions and offers the following methods for payment:

Bank transfer
PayPal
Credit card: credit card payments will not be accepted if the amount exceeds €

Security measures

The website uses industry-standard information security techniques such as SSL, data entry on secure pages, firewalls, access control procedures, and cryptographic mechanisms to prevent unauthorized access to data. To achieve these objectives, the USER agrees to allow the PROVIDER to collect data for the purpose of access control authentication.

The PROVIDER agrees not to allow any transaction that is or may be considered illegal by credit card brands or the acquiring bank, or that may or could harm their goodwill or negatively influence them.

The following activities are prohibited under the card brand programs: the sale or offer of any product or service that does not comply with all applicable laws to the Buyer, Issuing Bank, Merchant, or Cardholder.

⦁ PURCHASE PROCESS

The website includes a search system using different parameters to help the USER choose the accommodation. Types of bookings:

Instant confirmation booking: Minimum service price as listed on the website. The USER can book online and add any extra services desired.

Price not available: If the price of the service is not available, the USER will be informed as soon as possible via email or phone.

Select the check-in and check-out dates, the number of guests (adults and children), and the desired extra services, and add them to the cart. Only the selected services, quantity, price, and total amount will be displayed in the cart. Once saved, the cart will calculate the taxes, charges, and discounts based on the entered data.

The cart does not create any administrative commitment; it is simply a tool to simulate a budget with no obligation from either party.

From the cart, a booking can be made by following these steps for proper completion:

⦁ - Verification of billing information.
⦁ - Review of the booking details (dates, services, etc.).
⦁ - Selection of payment method.
⦁ - Placing the order (purchase).

Once the order is processed, the system will instantly send an email to the PROVIDER's management department and another to the USER’s email confirming the order.

Within a maximum of 24 working hours, an email will be sent to the USER confirming the status of the booking and all relevant information.

In the Online Booking section, the USER can consult the description and characteristics of the accommodation, included services, optional (extra) services, and the specific conditions of each property.

⦁ SEVERANCE AND SUSPENSION OR TERMINATION OF THE CONTRACT

If any of these terms and conditions is deemed illegal, null, or unenforceable for any reason, such condition shall be deemed severable and will not affect the validity and enforceability of the remaining conditions.

The PROVIDER may, without prior notice, suspend or terminate the USER's access to its services, in whole or in part, for any valid reason, including, without limitation, if the USER fails to comply with any of the obligations set forth in this document or any applicable legal provision, license, regulation, directive, code of practice, or usage policy.

When the PROVIDER exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power, or remedy available to the PROVIDER.

⦁ GUARANTEES AND RETURNS

The guarantee of the services offered shall comply with the following articles based on Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws:

Service compliance with the contract

⦁ Unless proven otherwise, services shall be considered compliant with the contract provided they meet all of the following requirements, unless, due to the circumstances of the case, any of them are not applicable:

⦁ They match the description provided by CORE IBIZA.
⦁ They are suitable for the uses ordinarily expected of services of the same type.
⦁ They are suitable for any special use required by the USER when such has been communicated to CORE IBIZA at the time of contract conclusion, and CORE IBIZA has accepted the service as suitable.
⦁ They present the usual quality and performance of a service of the same type that the client can reasonably expect, considering the nature of the service and, if applicable, the descriptions of the specific characteristics provided by CORE IBIZA.
⦁ CORE IBIZA describes the details, technical characteristics, and photographs of the properties as provided by the owners, and is therefore not bound by public declarations.

⦁ Non-performance of a service shall be considered a lack of conformity with the contract if the responsibility lies with CORE IBIZA or its agents. If the failure results from the USER's negligence or misconduct, CORE IBIZA shall not be held responsible and the service will be considered compliant.

⦁ No liability shall apply for any lack of conformity that the USER was aware of or could not have been unaware of at the time of the contract, or that arises from information provided by the USER.

Responsibility of CORE IBIZA

The PROVIDER shall be liable to the USER for any lack of conformity that exists at the time of accommodation delivery. CORE IBIZA acknowledges the USER’s right to service repair, replacement, price reduction, or contract termination.

Repair and replacement of the accommodation service

⦁ If the accommodation service does not comply with the contract, the USER may choose either repair or replacement, unless one of these options is impossible or disproportionate. Once the USER notifies CORE IBIZA of the selected option, both parties are bound by it. This choice does not affect the possibility of requesting other remedies if the initial one fails.

⦁ An option shall be deemed disproportionate if it imposes unreasonable costs on CORE IBIZA compared to the other option, considering the value the service would have had if compliant, the relevance of the non-compliance, and whether the alternative can be carried out without significant inconvenience for the USER.

The repair and replacement shall follow these rules:

⦁ They will be free of charge for the USER, including the costs necessary to correct the lack of conformity of the services.
⦁ They will be carried out within a reasonable period and without major inconvenience for the USER, taking into account the nature of the services and their intended purpose for the USER.
⦁ If, after repair and delivery, the property is still not compliant, the USER may request a replacement, price reduction, or termination of the contract.
⦁ If replacement also fails to ensure conformity, the USER may request repair, a price reduction, or termination of the contract.

Price reduction and contract termination

The USER may request a price reduction or contract termination when repair or replacement is not possible or has not been carried out within a reasonable time or without major inconvenience.

Termination shall not apply when the lack of conformity is of minor significance.

Price reduction criteria

The price reduction shall be proportional to the difference between the value the service would have had if compliant and the actual value at the time of delivery.

Deadlines

Unless proven otherwise, delivery is understood to have occurred on the date shown in the booking.

The USER must inform CORE IBIZA of any lack of conformity as soon as they become aware of it or, at the latest, at the end of the stay.

Unless proven otherwise, it shall be assumed that the USER’s communication was made within the established timeframe.

⦁ APPLICABLE LAW AND JURISDICTION

These conditions shall be governed by and interpreted in accordance with Spanish law in all matters not expressly established herein. CORE IBIZA and the USER agree to submit any dispute that may arise regarding the provision of the products or services covered by these Conditions to the courts and tribunals of the USER’s place of residence.